Refund and Return Policy

1. Overview

At Game Launcher Cloud, we are committed to your satisfaction. This Refund and Return Policy outlines the terms and conditions under which you may request a refund for our subscription services.

We offer a 7-day trial period for all new subscriptions, allowing you to evaluate our platform risk-free. If you're not satisfied with our service during this period, you can request a full refund, no questions asked.

2. 7-Day Trial Period

2.1 What is the Trial Period?

All new subscriptions include a 7-day trial period starting from the date of your first payment. During this time, you have full access to all features included in your chosen subscription plan.

2.2 Trial Period Benefits

• Full access to all platform features
• Complete testing of game distribution capabilities
• Launcher customization and deployment testing
• Technical support during evaluation
• No commitment required

2.3 Requesting a Refund During Trial

If you decide our platform is not the right fit for you within the 7-day trial period, simply contact our support team at [email protected] or through our Discord server to request a full refund.

3. Refund Eligibility

3.1 Eligible for Refund

You are eligible for a full refund if:

• Your refund request is submitted within 7 days of your initial payment
• You are requesting a refund for your first subscription only
• You have not violated our Terms of Service
• Your account has not been suspended or terminated for policy violations

3.2 What Happens After Refund

Upon approval of your refund request:

• Your subscription will be cancelled immediately
• Access to premium features will be revoked
• Your game builds and launcher configurations will be preserved for 30 days
• You can re-subscribe at any time in the future

4. Refund Request Process

4.1 How to Request a Refund

4.2 Required Information

To process your refund efficiently, please provide:

• Your registered email address
• Subscription/Invoice ID (if available)
• Date of purchase
• Brief reason for refund (optional but appreciated)

5. Refund Processing Time

5.1 Review Process

Refund requests are typically reviewed and approved within 1-2 business days. You will receive email confirmation once your refund has been approved.

5.2 Payment Processing

After approval, refunds are processed according to the following timeline:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Other payment methods: Up to 10 business days

6. Refund Exceptions and Limitations

6.1 Non-Refundable Situations

Refunds will not be issued in the following cases:

• Refund requests submitted after the 7-day trial period
• Renewal charges (unless requested within 7 days of the renewal date)
• Accounts suspended or terminated for violating our Terms of Service
• Services already fully consumed or utilized
• Second or subsequent subscriptions (trial applies to first subscription only)
• Add-on services purchased separately (evaluated case-by-case)

6.2 Partial Refunds

We do not offer partial refunds for subscription services. Refunds are issued for the full subscription amount or not at all. Your subscription will remain active until the end of the current billing period if you cancel without requesting a refund.

6.3 Abuse Prevention

Game Launcher Cloud reserves the right to refuse refund requests that appear to abuse our refund policy, including but not limited to repeated subscription and refund cycles, fraudulent activity, or violations of our Terms of Service.

7. Payment Disputes and Chargebacks

7.1 Contact Us First

Before initiating a chargeback or payment dispute with your bank or payment provider, please contact our support team. We are committed to resolving billing issues quickly and fairly.

7.2 Chargeback Consequences

Initiating a chargeback without first contacting us may result in:

• Immediate suspension of your account
• Loss of access to all content, builds, and configurations
• Permanent ban from our platform if chargeback is deemed fraudulent
• Additional fees to cover chargeback processing costs (if applicable by law)

8. Contact Information

If you have questions about our refund policy or need to request a refund, please contact us through any of the following channels:

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