Plans & Billing

Questions about plans, billing, and subscriptions

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Can I upgrade or downgrade my plan anytime?

Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll be charged the prorated amount immediately. When downgrading, the change takes effect at your next billing cycle.

How do I track my plan limits?

View your resource usage and limits in your Dashboard → Overview. A live countdown timer shows exactly when your limits reset (days, hours, minutes, seconds remaining).

Plan Limit Reset: Your build upload limits, storage quotas, and resource counters reset automatically at the end of each billing cycle.

What happens if I exceed my plan limits?

We'll notify you when you're approaching your limits. You can either upgrade your plan or contact our support team to discuss temporary limit increases for special circumstances.

Can I cancel my subscription anytime?

Absolutely! You can cancel your subscription at any time from your account dashboard. Your plan will remain active until the end of your current billing period, and we offer a 7-day money-back guarantee.

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Refunds & Payments

Do you offer refunds?

Yes! We offer a 7-day money-back guarantee for all new subscriptions. If you're not satisfied within the first 7 days, contact us for a full refund.

Refunds are only available for the first billing cycle. Subsequent renewals are non-refundable.

What payment methods do you accept?

We accept:

• Credit cards (Visa, Mastercard, American Express)

• Debit cards

• PayPal (on select plans)

All payments are processed securely through our payment provider.

When will I be charged?

• New subscriptions: Charged immediately upon signup

• Monthly plans: Charged on the same day each month

• Annual plans: Charged once per year on your anniversary date

• Upgrades: Prorated amount charged immediately

• Downgrades: Takes effect at next billing cycle

Can I get an invoice?

Yes! Invoices are automatically sent to your email after each payment. You can also download past invoices from your dashboard under Account → Billing → Invoices.

My payment failed, what should I do?

If your payment fails:

1. Check that your card details are correct

2. Ensure you have sufficient funds

3. Contact your bank to verify the transaction wasn't blocked

4. Try a different payment method

5. Contact us if the issue persists

Important: If payment fails, you have 7 days to update your payment method before your account is suspended.

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Billing Cycles

What's the difference between monthly and annual billing?

• Monthly: Pay every month, cancel anytime

• Annual: Pay once a year, save 20% compared to monthly billing

Can I switch from monthly to annual billing?

Yes! You can switch at any time from your dashboard. You'll receive a prorated credit for your remaining monthly period, and then be charged for the annual subscription.

When does my billing cycle start?

Your billing cycle starts on the day you first subscribe. For example, if you subscribe on the 15th, you'll be billed on the 15th of each month (or year for annual plans).

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Plan Changes

What happens to my data if I downgrade?

Your data remains safe. However, if your new plan has lower limits:

• You may need to delete some builds, apps, or launchers to fit within the new limits

• You won't be able to create new content until you're within limits

• We'll notify you before the downgrade takes effect

Can I pause my subscription?

We don't currently offer subscription pausing. However, you can:

• Cancel and resubscribe later (your data is kept for 30 days after cancellation)

• Downgrade to the Basic plan to maintain access at a lower cost

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Account Suspension

What happens if I don't pay?

If payment fails and you don't update your payment method within 7 days:

• Your account will be suspended

• Players won't be able to download or update games

• You'll still have read-only access to your dashboard

• Your data is kept for 30 days

To reactivate: Update your payment method and clear any outstanding balance.

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Need help with billing? Contact us at [e-mail]