July 5, 2026

CDN Mirror (bring-your-own-CDN download mirror with automatic failover and connection testing) and a new Support Ticket System for tracking help requests from the dashboard.

CDN Mirror

NEW FEATURE: Launchers can now use a custom CDN as a download mirror, giving you control over bandwidth costs and better reachability in restricted regions.

A new CDN Mirror tab is available in each launcher's settings.

CDN Mirror

Bring Your Own CDN (BYOC)

• Enable Custom CDN Mirror — Point your launcher at your own CDN Pull Zone. Once enabled, the desktop launcher prefers your CDN URL when downloading builds.
• Provider presets — Quick setup for Custom S3-Compatible, Amazon CloudFront, BunnyCDN, Google Cloud CDN, Cloudflare R2, DigitalOcean Spaces, Backblaze B2, and Wasabi.
• Public CDN URL — The public host your CDN serves files from — this is the URL your players actually download from.
• Mirror Status panel — Test your CDN connection on demand and see the last validation timestamp and last error at a glance.

Automatic Mirror Failover

The desktop launcher walks an ordered list of mirror URLs per file and transparently falls through to the next one on failure (network errors, server errors, timeouts) — with no player-facing interruption. For countries with known connectivity restrictions to our primary CDN, your custom mirror is automatically prioritized first.

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Support Ticket System

NEW FEATURE: Subscribers can now open and track Support Tickets right from the dashboard.

A new Support Tickets section is available from the profile dropdown, giving you a proper support channel alongside our Discord community.

Creating & Tracking Tickets

• New Ticket — Open a ticket with a subject, category (General, Technical, Billing, or Bug Report), a message, and optional file attachments (screenshots, logs).
• Ticket List — See all your tickets with status and category filters, last-activity timestamps, and at-a-glance status badges.
• Ticket Thread — Each ticket opens as a message thread between you and the support team. Image attachments render as inline previews (capped to a maximum size) instead of requiring a download, and every message shows the sender's avatar.

Ticket Status

Status	Meaning
Open	Newly created, awaiting a first response
In Progress	Support is actively working on it
Waiting on Customer	Support is waiting on more info from you
Resolved	Support considers the issue fixed
Closed	Ticket is closed and read-only

• Replying to a Resolved or Closed ticket automatically reopens it.
• Tickets are automatically closed after 30 days of no customer reply, keeping the queue clean.
• Only the support team can close a ticket — you can reply anytime, but closing is staff-only.

Notifications

• You'll get an email confirmation when your ticket is created, and another whenever support replies.